- _____________ refers to act of perceiving a sound through the ear
a. Hearing
b. Listening
c. Speaking
d. Singing
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a. Hearing
- _________ refers to the act of making a conscious effort to perceive the sound
a. Hearing
b. Listening
c. Speaking
d. Singing
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b. Listening
- Which of the following is not true about listening?
a. Listening is active process
b. Listening is a natural activity that people do without conscious effort.
c. people spend more time listening than speaking
d. listening is a voluntary act
* listening is a voluntary act that requires you to make sense of the sounds you hear
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b. Listening is a natural activity that people do without conscious effort.
- Which is true about listening and hearing?
a. Listening and hearing are remarkably similar
b. It is possible to hear without listening
c. Listening is physical and hearing is psychological
d. It is possible to listen without hearing
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b. It is possible to hear without listening
5. There are 5 steps to active listening skills depicted in following diagram where one step is missing. Fill it with correct one
a. Examining
b. Evaluating
c. Explaining
d. Transforming
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b. Evaluating
- There are 5 steps involved in active listening skills which are given in following options. Select the correct order of them
a. Understanding → receiving → remembering → responding → evaluating
b. Receiving → understanding → evaluating → responding →remembering
c. Responding → evaluating → remembering → understanding →receiving
d. Receiving →understanding → remembering → evaluating → responding
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d. Receiving →understanding → remembering → evaluating → responding
- In Listening, listener judges the content of the message or the character of the speaker is called
a. Understanding
b. Remembering
c. Responding
d. Evaluating
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d. Evaluating
- While listening, when receiver provides verbal or nonverbal feedback about the speaker or message is termed as
a. Understanding
b. Remembering
c. Responding
d. Evaluating
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c. Responding
- Attempting to figure out the meaning of message in listening process is known as
a. Understanding
b. Remembering
c. Responding
d. Evaluating
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a. Understanding
- Stage NOT including in listening is
a. Understanding
b. sending
c. Responding
d. Evaluating
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b. sending
- Active listening is important in workplace because if we actively listen to other people (select the one which is not correct) (CBSE Sample Paper Term-I XII 2021 IT -802)
a. They will be more interested in communicating with us
b. We can develop a long term working relationship with us
c. We can easily identify challenges and difficulties others are facing and provide solutions to it
d. We will become more popular in the workplace
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d. We will become more popular in the workplace
- What not to do during an interview?
a. Do take notes
b. Let your achievement speak for you
c. Answer questions fast and use slang
d. Ask questions
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d. Ask questions
- Is it okay to interrupt the person I am interviewing?
a. Yes
b. No
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b. No
- Is it okay to interrupt the person in a political debate?
a. Yes
b. No
c. May be
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a. Yes
- Which of the following behaviors is/are part of active listening?
a. Maintain eye contact
b. Make sure that your posture is open and interested
c. Asking for clarification
d. All of the above
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d. All of the above
- Listening is poor when
a. We attend phone calls during conversation
b. Smile and use other facial expression
c. Use small verbal comments like yes, ok during conversation
d. Nod occasionally
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a. We attend phone calls during conversation
- What is active listening?
a. It involves attentively seeking to understand a speaker’s message, rather than passively hearing the words that a speaker says
b. It helps to build trust within a conversation, thereby allowing the speaker to communicate more easily, openly and honestly
c. Both a and b
d. None of the above
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c. Both a and b
- Active listening is important because
a. It helps you build connections
b. It helps you to identify and solve problems
c. It helps you to increase your knowledge and understanding of various topics
d. All are correct
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d. All are correct
- Which of the following tip you suggest as verbal strategy for active listening
a. Nodding
b. Smiling
c. Asking specific probing question
d. Avoid glancing at your phone
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c. Asking specific probing question
- Which of the following tip you suggest as non-verbal strategy for active listening
a. Use short verbal affirmations
b. Share similar experience
c. Avoid distracted movements
d. Paraphrasing
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c. Avoid distracted movements
* Avoid distracted movements means avoid movements like glancing at your watch or phone, audibly sighing, doodling or tapping a pen.
- An active listener does the following
a. Avoids interrupting at all costs
b. Summarizes and repeats back what he/she has heard
c. Observes body language to get an extra level of understanding.
d. All of the above
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d. All of the above
- Active listening is a helpful skill for any worker to develop the reason
a. Helps you truly understand what people are saying in conversations and meetings
b. Can help reduce your nervousness during an interview.
c. Can help build rapport with your interviewer
d. All are correct
e. None of the above
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d. All are correct
- “Tell me what I can do to help” is an example of Active Listening Technique
a. Building trust and rapport
b. Brief verbal affirmation
c. Asking open ended question
d. Waiting to disclose your opinion
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a. Building trust and rapport
- “ I understand that you would like more frequent feedback about your performance.” is an example of Active Listening Technique
a. Building trust and rapport
b. Brief verbal affirmation
c. Asking open ended question
d. Demonstrating concern
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b. Brief verbal affirmation
- “I am eager to help you; I know you are going through some tough challenges..” is an example of Active Listening Technique
a. Paraphrasing to show understanding
b. Brief verbal affirmation
c. Asking open ended question
d. Demonstrating concern
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d. Demonstrating concern
- “Thank you. I appreciate your time in speaking to me.” is an example of Active Listening Technique
a. Paraphrasing to show understanding
b. Brief verbal affirmation
c. Asking open ended question
d. Demonstrating concern
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b. Brief verbal affirmation
- “So what you’re saying is that your current software no longer meets your technical needs because it doesn’t support high definition graphics.” is an example of Active Listening Technique
a. Paraphrasing to show understanding
b. Brief verbal affirmation
c. Asking open ended question
d. Demonstrating concern
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a. Paraphrasing to show understanding